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Frequently Asked Questions

Q. Where will my car be parked whilst I am away?

A. Car parking arrangements depend on which airport hotel you book, but your car will generally be parked either on site at the hotel, at an off site location selected by the hotel or at an airport car park selected by APH.

Q. What is the Advanced Purchase Rate?

A. Some hotels offer an advanced purchased rate, which offers a discount for those booking at least a few weeks in advance of their arrival at the hotel. If you are looking to book this product you should be aware that you can not amend or cancel any hotel booked under the advanced purchase rate and they are non refundable.

Q. How often are there transfers to the airport?

A. Transfer arrangements vary by hotel; you will need to look in the more information section for the hotel to get an idea of what transfer arrangements have been made for the hotel you are interested in. If the hotel has been packaged with an Airport car park selected by us then transfers will provided by the car parks and are likely to be more frequent than those offered by the Hotel.

Q. Will there be a space for me at the car park?

A. This website will only display available parking spaces, so you can be assured a space will be reserved for you once you have made your booking. Note: Some on airport sites may redirect you to an alternative on airport car park if your car park is full.

Q. How do I amend or cancel my booking?

A. To make amendments or cancel a booking, please email

Q. Are cots available for use in double rooms?

A. Most hotels can provide a cot in a double room however some hotels do have restrictions depending on the size of rooms available. If you require further assistance in finding the hotel that best suits your needs please call our call centre.

Q. How late can I make a booking?

A. Generally car parks can be booked up to 24 hours before your departure, and some car parks can even be booked on the day. As car parks can get full during peak travel times we advise you to book as early as possible to ensure a space is reserved for you.

Q. What if my travel plans change?

A. We understand that your plans sometimes have to change at short notice. For most car parks, hotels and lounges, Woosh do not make any charges for amending bookings, however the cost of the booking can change. Should you need to cancel your booking you will receive a full refund (excluding your credit card handling fee if applicable) providing you inform us no later than 24 hours prior to your departure date. (Please see our Terms and Conditions for full details).

Q. What if I return later than the date on the booking?

A. You will need to pay for the additional days on your return at the car park. If you are aware of a change in dates before you leave you should amend your booking. If you are on holiday and a delay occurs you should ring through to the car park directly as this will limit any delay at the car park on your return.

Q. How do I get a copy of my confirmation?

A. Confirmations will be emailed automatically to the address provided upon booking. If you do not receive one, or require an additional copy, please check your junk/spam folders or alternatively please email and they will be able to send one.

Q. What is the cost and availability of breakfast?

A. Where breakfast is not included in the package it can usually be purchased directly from the hotel. Costs vary for each hotel so please check the more information section of your chosen hotel. As airport hotels are aware that guests sometimes catch very early flights some hotels offer an early grab and run breakfast option, please check you chosen hotel for their breakfast times and options.

Q. What is the configuration of beds in family rooms?

A. This depends on the Hotel. In general family rooms will have a double bed and then a number of single beds depending on the size required. We have negotiated fantastic room rates for families including rooms for 3, 4 5 6 or even 7 in a family! Please contact us for further information.

Q. If I book a hotel & parking package where do I park?

A. If you book a hotel & parking package your parking will either be on site at the hotel or at a secured car park away from the hotel. Full details of your parking will be provided in your confirmation.

Q. Why is breakfast not included in my package?

A. As a large number of people using airport hotels take early morning flights and do not require breakfast therefore most hotels do not include breakfast in their packages, to save you money.

Q. How do I get a VAT receipt?

A. All invoice details, including VAT details are included on your booking confirmation. You can request another copy by contacting our customer services team.

Q. Why can I not amend or cancel a Supersaver, Non Flexible,or Advance Purchase?

A. Supersaver, Non Flexible and Advance Purchase products cannot be amended or cancelled as they are sold at a discounted price to the standard rate for the car park and are not subject to the standard APH Terms and Conditions of booking. If your plans are likely to change we recommend that you book one of the fully flexible options, which will allow you to amend or cancel your booking as per our standard terms and conditions.

Q. Can adults share family rooms, i.e. 3 or 4 adults in a family room?

A. In general family rooms require adults and children to be sharing. If your party requires more than two adults to share a room then some hotels will allow this, or have triple or quad rooms available, Please contact our call centre if you are unsure and we will be happy to help you find the right hotel.