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Terms and Conditions

Terms and Conditions: Official Heathrow Hotel and Parking Packages is powered by APH Ltd and all bookings made through this site will be subject to the Terms and Conditions of APH Ltd as detailed here.

Terms & Conditions

Terms & Conditions: Cancellations/Amendments Procedures If you need to amend or cancel your booking please call us on 0844 871 7480. Please check all booking details on receipt of confirmation. APH cannot be held responsible if clients do not advise any amendments required. For cancellations please include your booking reference number and address details. For booking amendments please include your reference number and details of required changes. Standard Terms and Conditions ("the Conditions") for Airport Hotel & Parking Packages. This is a legal document which contains contractual provisions. Your Statutory Rights are not affected. 1. Bookings 1.1 Bookings through the APH website are deemed to be made when validated by the issue of an APH booking reference number. 1.2 Bookings made by telephone are deemed to be made when confirmed by APH's telesales operator. 1.3 All services are subject to availability. 1.4 APH reserve the right not to accept or fulfil a booking. 2. Payment 2.1 Payment for a booking made by telephone or on our website can only be made using Mastercard, Visa, American Express, Diners Club, Switch or Maestro. 2.2 If payment by card is declined, APH and the service provider reserve the right not to fulfil your booking. 2.3 All prices are quoted in pounds Sterling including VAT. 2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable. 3. Cancellation 3.1 A booking may be cancelled up to 24 hours prior to the date for which the service has been reserved. 3.2 Customers cancelling within 24 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked (any abatement of the agreed price will be of APH's sole discretion). 3.2.1 Customers who do not turn up at the car park or who cancel within 24 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked (any abatement of the agreed price will be at APH's sole discretion). 3.3 For the purposes of this Condition 3 the period for which the service is booked shall be deemed to commence at midnight on the day prior to the commencement date for the service booked. 3.4 Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked. 3.5 Cancellations or amendments cannot be accepted if you book a supersaver or non-flexible parking product. 4. APH'S LIABILITY 4.1 APH acts as a booking agent only for the service provider and is only liable to the customer for losses directly arising from it's negligence in processing a booking. 5. SERVICE PROVIDERS TERMS AND CONDITIONS 5.1 All bookings are accepted subject to the service providers current terms and conditions. A copy of the service providers terms and conditions are available on request. 5.2 So far as not inconsistent with the service providers terms and conditions. 5.2.1 cars are parked at their owner's risk. 5.2.2 the service provider accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked. 5.2.3 the service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer's vehicle. 5.2.4 the customer shall inspect his vehicle and report any damage to the service provider prior to departure from the car park. 5.2.5 the service provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider. 6. CUSTOMER SERVICE 6.1 Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the service provider. APH will on request provide contact details of the service provider. 6.2 Any queries and claims relating to the processing of a customer's booking should be made to APH. 6.3 APH's 24 hour customer service number is 0844 871 7480. 6.4 All telephone calls to APH are charged at the rate agreed with your telephone service provider. Telephone calls may be monitored and recorded for training purposes. APH Snowhill Copthorne Crawley West Sussex RH10 3EQ